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Frequently Asked Questions

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Zafaya has an estimated delivery time that you can find in the product description.

2. What's your return policy?

We accept return on products. Customers  has the right to apply for return within 14 days after the receipt. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please email: zafayastore@gmail.com with your refund claim.

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. Do you offer exchanges?

We only replace item(s) if they are defective or damaged. If you need to exchange it for the same item(s), send us an email at zafayastore@gmail.com. 

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